Your Questions, Our Answers
If you couldn’t find the answer to your question in our FAQ section, please reach out to our customer service team! We’re here to help and will respond as quickly as possible to assist you with any inquiries you may have. Your satisfaction is our top priority!
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What are raw hair extensions?
Raw hair extensions are 100% natural hair sourced directly from donors. They are unprocessed, meaning they have not been chemically treated or altered, ensuring a natural look and feel.
How do I care for my raw hair extensions?
To maintain the quality of your raw hair extensions, wash them gently with sulfate-free shampoo and conditioner. Avoid excessive heat styling and use a heat protectant if styling is necessary. Store them in a cool, dry place when not in use.
How long do raw hair extensions last?
With proper care, our raw hair extensions can last up to a year or more. Their longevity depends on how well you maintain them and how often you wear them.
Can I dye or style my raw hair extensions?
Yes! Our raw hair extensions can be dyed, bleached, and styled just like your natural hair. We recommend consulting a professional stylist for best results.
What is your return policy for hair extensions?
Due to hygiene reasons, we do not accept returns on opened hair extensions. However, if you receive a defective product, please contact us within 7 days of delivery, and we will be happy to assist you.
Are your hair extensions ethically sourced?
Absolutely! We pride ourselves on sourcing our raw hair ethically, ensuring that all donations are voluntary and that our suppliers are treated fairly.
How do I choose the right color for my raw hair extensions?
We recommend matching the extensions to the ends of your natural hair for the most seamless blend. If you're unsure, feel free to reach out to our customer service for personalized assistance!